FAQs

Browsluv will accept returns up to 30days after the delivery date. 

There is no service charge.

The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Unworn and Unpacked. Returned products will be inspected and any returns that do not meet our policy will not be accepted. 

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Luckily, with our 100% Guarantee, you get easy returns. This is how you can issue a request:

You can simply email our customer care team: support@browsluv.com  and inform us of your order number and your exchange/return request.

Once your request is submitted, we'll approve it and send the shipping instructions via email. Please don't forget to check your inbox, spam, or junk folder.

As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us. 

Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route; 

for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment. 

Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label: support@browsluv.com

We apologize if you received a damaged item. Please send a photo of the damaged product to support@browsluv.com   with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.

Standard Shipping FREE
5-10 business days
Express Shipping 2.99$
3-7 business days

Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.

Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time. 

Yes, we offer standard and express shipping options to most countries.

Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address--

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-2 business days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

We offer free Standard Shipping. Free express shipping on all orders over 50$

Normally, most of Browsluv’s in-stock products are shipped from the US. Some would be sent directly from our factories in China. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

Our website is currently in United States dollars. You can easily switch to your preferable currency at the bottom of the page. All purchases will be converted to USD after purchase.

We accept a wide variety of payment options! From which: Visa, Mastercard, Amazon Pay, Afterpay, American Express, Paypal, Discover, Diners Club, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay.

Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.

Duties and taxes will be paid by BROWSLUV, therefore the price at checkout is all you pay.